CUSTOMER SATISFACTION
Questionnaire for customer satisfaction degree

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Name *		Surname *
E-Mail *		Company Name *
Phone

Questions (NA = Not Applicable, 4 = Very Good <----> 1 = not enough)
01 - Products Quality	NA 4 3 2 1
02 - Packing/Packaging adequacy	NA 4 3 2 1
03 - Correspondence to declared quantities	NA 4 3 2 1
04 - Clearness and completeness of shipment documents, delivery and products identification	NA 4 3 2 1
05 - Compliance with order requirements (delivery place, term of delivery, courier, requested times to deliver and so on)	NA 4 3 2 1
06 - Compliance with delivery time	NA 4 3 2 1
07 - Lead Time (due to the specificity and particularity of the items produced, the whole BLF production is launched on the base of customer orders and not for stock)	NA 4 3 2 1
08 - Traceableness, kindness and quick feedback of our sale department	NA 4 3 2 1
09 - Timeliness and clearness of our invoices	NA 4 3 2 1
10 - Adequacy and clearness in the provided documentation	NA 4 3 2 1
11 - Completeness of the answers to Technical and Directives questions as well as cooperation level	NA 4 3 2 1
12 - Adequacy of web site WWW.BLF.IT and easiness to consult it	NA 4 3 2 1
In case you would like to visit our premises and production sites, we kindly ask you to let us know. We will be glad to welcome you.

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BLF S.r.l. Foreign Sales Department - Alessio Montin - E-Mail: seve@blf.it Direct Phone: +39 0331-760.201

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